Humach is a fast-growing, industry pioneer in the work@home contact center and digital agent /AI industry, focusing on customer sales and support. For over 35 years, the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents for the benefit of the end customer.

Humach is hiring a remote Instructional Designer to join our training and development team. This individual will be responsible for designing, developing, and evaluating effective learning experiences and training materials that support employee development and organizational goals. 

This is a fully remote position. To be considered, applicants must reside in IA, WI, or TX.

 Responsibilities

• Works closely with leadership and subject matter experts across Humach to understand learning goals of training programs; 30% dedicated to supporting Humach marketing efforts.
• Research, design and develop training curriculum.
• Designs and develops instructor-led, self-paced and on-demand training modules.
• Create facilitator and participant guides.
• Design and develop project-specific Resource Hubs (internal knowledge base).
• Lead train-the-trainer sessions with Training Facilitators.
• Partner with Development Specialists and Training Facilitators to continuously improve training programs.
• Participate in personal and professional development initiatives.
• Act as a champion of challenge and change.
• Constantly questions IWWCW (In What Ways Can We) do things differently.

Qualifications

• Associate's degree plus 1-2 years's experience; or equivalent combination of education and experience.
• Knowledgeable in instructional design principles, adult learning theory and the psychology of learning.
• Proficient in Microsoft products such as Outlook, Word, PowerPoint, Excel.
• Graphic design experience preferred.
• Branding guide experience preferred.
• Experience with SharePoint and/or Canva preferred.
• Strong written and oral communication skills.
• Passionate about continuous improvement for self and others.
• Bilingual in English/Spanish a plus.

Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more. This is your chance to join a dynamic team of professionals passionate about training and development. Get the career you've always wanted – join Humach.  

Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications, regardless of race, color, religion, age, sex, national origin, disability, pregnancy or childbirth, veteran status, genetic information, citizenship, or any other group protected by federal, state, or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check. 

Note: All correspondence from Humach regarding this position will be sent from a humach.com or humach.hire.trakstar.com email domain. Please do not respond to emails from any other similar domain asking you to respond with information and/or to complete a questionnaire.